Question 1

When will my order ship?

Accepted Answer

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays.

Question 2

How long does shipping take?

Accepted Answer

For orders shipped from our Europe location to a European destination, shipping can take between 5-10 business days after fulfillment. For orders shipped from our Europe location to non-EU regions, it can be between 10-20 business days.

Question 3

Will I have to pay international taxes/duties?

Accepted Answer

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
 
YGW Art cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

Question 4

I need to change something on my order, what do I do?"

Accepted Answer

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Question 5

Do all items in orders always ship together?

Accepted Answer

Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we'll ship separately are:
snapback hats, trucker hats, dad hats/baseball caps, and visors
backpacks
jewelry
mugs
postcards and stickers
pillows with stuffing
posters
framed posters
canvas
bean bag cases
keychains and pet tags
water bottles
In some cases, products from the same order can also be fulfilled in different facilities, which means they’ll be shipped separately.

Question 6

What countries do you ship to?

Accepted Answer

Everywhere except Cuba, Iran, Crimea, Syria, North Korea. Due to Covid-19, our fulfilment center have temporarily stopped shipping to Brunei, Eritrea, French Guiana, French Polynesia, Guadeloupe, Laos, Martinique, Mongolia, Myanmar, Reunion Island, Samoa, Saint Pierre and Miquelon, South Sudan, Tajikistan, Timor-Leste, Turkmenistan, Yemen.
 
If you notice we can't ship to you and your country is not in the above list, contact us!